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Be Aware of Fraud Scams

With summer vacations on the way, this tends to be a season we see increased attempts at fraud. Keep your personal information safe by following these tips: Guard your personal information - Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Do NOT provide your credit card or account information or your social security number. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information the business already has. Know who you're dealing with - In any transaction that you conduct, check out the business with the Better Business Bureau to see if the business is credible. Be cautious about unsolicited phone calls and emails - They can be fraudulent. If a phone call seems suspicious, end the call and call the company back at the phone number on their website. The best approach with email may simply be to delete them because responding

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Automatic Payments (ACH) Clearing on the Same Day

Please be aware, in the past, automatic payments (ACH) could take a day or two to come out of your account.  As of September 15, 2017, funds can come out of your account the same day that you authorize them. ACH debits include electronic payments, automatic drafts, paper check conversions, or any electronic withdrawal from your account. Many merchants and billing companies may offer the option to make a same-day electronic payment, such as to pay a bill or to transfer funds. This change will result in faster and sometimes immediate clearing of ACH payments and/or checks. To ensure that payments are posted as expected and do not result in returned items and fees, make sure funds are available at the time of your payment. If you have any questions, please call us at (608) 755-6065. We are happy to help.

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Protecting Your Data with the Equifax Breach

As you may have read in the news, Equifax was the target of a recent cybersecurity breach. You may be wondering what you can do to protect your personal information. Blackhawk is committed to helping you. Equifax has set up a website for you to check whether your data was stolen at www.equifaxsecurity2017.com and to enroll in their free identity protection. We have not received notification that any Blackhawk debit and credit cards were involved. If that should change, we will take immediate steps to contact you and issue you new cards. Be assured that your Blackhawk debit and credit cards are protected and you are never responsible for fraudulent charges. Here are some additional actions you can take: Place a password on your Blackhawk account that only you know. Give us a call at 800-779-5555 to add one today. Monitor your account statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an email or text alert in Online

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Do you have a Yahoo email account?

As a member of Blackhawk Community Credit Union, the security of your account is our number one priority. In light of the recent Yahoo announcement that email accounts were impacted by a data breach in 2014, we felt it was important to provide you with some tips on how to keep your Blackhawk account secure. It is not uncommon for many online users to utilize similar information when setting up account passwords or security questions. If you are concerned that your personal data has been compromised with Yahoo's breach or at anytime, you can easily update your secure online banking data. Log-in to your Blackhawk online banking account, click on the Options tab, and update your information in the Modify Personal Setting section. To keep your account secure, please follow these security tips: Only log-in to your Blackhawk account through a secure connection that you initiate. You will never receive a link or phone call from us asking you to change or verify your account

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Federal Trade Commission Introduces NEW Identity Theft Resource

The Federal Trade Commission (FTC) recently launched a new one-stop resource to help people report and recover from identity theft, IdentityTheft.gov. The website provides an interactive checklist that walks people through the recovery process and helps them understand what steps to take upon learning their identity has been stolen or if their personal information was compromised in a data breach. Identity theft has been the top consumer complaint reported to the FTC for the past 15 years, and in 2014, the Commission received more than 330,000 complaints from consumers who were victims of identity theft. The site provides specialized tips for specific forms of identity theft, including tax-related and medical identity theft. The site also has advice for people who have been notified that their personal information was exposed in a data breach. Furthermore, it includes a variety of helpful resources such as sample letters to help you resolve your identity theft issues. Visit

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We Recommend You Keep Your Browser Upgraded

You may have heard in the news that experts continue to research online security vulnerabilities. One of the best ways you can keep your online information safe is by keeping your internet browser up-to-date. In fact, you will find that if you use an older web browser, you may not be able to access certain sites. We recommend that you regularly update your browser. Your security is our top priority. Please see the links below to upgrade your browser, if needed. If you have questions, please contact our Call Center at 608-755-6065. Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/download-ie Firefox: https://www.mozilla.org/en-US/firefox Google Chrome: http://www.google.com/chrome/ Safari: http://www.apple.com/safari/

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Can’t access Online Banking from a bookmarked page?

If you are attempting to access Blackhawk's Online Banking through a bookmarked page after March 10th, you will see a blank page or a 404 error, depending on the internet browser you use. If either of these errors occur, the solution is to browse to Online Banking from https://bhccu.org. If you would like to bookmark a page for Online Banking in the future, we encourage you to bookmark our standard website at https://bhccu.org and use the login links. If you have any questions, please contact us at 800-779-5555.

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Protecting Your Data with the Anthem Insurance Breach

As you may have read in the news, Anthem Insurance was the target of a recent security breach. You may be wondering what you can do to protect your personal information. Blackhawk is committed to helping you. Here are some actions you can take: Monitor your account statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an email or text alert in order to receive an automatic notification for high dollar amount transactions. If you see unauthorized transactions, contact us immediately. If you think your identity has been compromised, you can order a free copy of your credit report. Federal law requires each of the three major credit reporting services to provide one free copy of your credit report every 12 months. When the report arrives, check it carefully for errors or suspicious activity. During significant events such as this, it is common for additional scams to emerge that take advantage of the hype generated by

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Debit or Credit Card Breaches

What should I do if I used my debit or credit card at a store that has been compromised? Protecting our member’s information is a priority and Blackhawk Community Credit Union.  We monitor all reported breaches carefully.  We utilize a highly-effective fraud monitoring service to identify transactions outside your typical purchasing habits to help mitigate the risk of fraudulent transactions. To further protect our members, if it is determined your card number has been breached Blackhawk will stop all suspicious transactions and will reissue you a new card number.  Remember that cardholders have ZERO liability in the event any fraud that would occur on their card.  The most important steps members can take is to watch your accounts diligently and report any unusual activity. Here are some additional tips on what can you do to prevent fraud? Monitor your accounts statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an

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Internet Explorer 8 No Longer Supported for Online Banking

As you may know, on April 8, 2014, Microsoft discontinued its support of its Windows XP operating system. Windows XP users have been unable to upgrade their Internet Explorer (IE) browser beyond IE8. Unfortunately, with this discontinuation of support from Microsoft, there will be no future security patches that will be needed to use Blackhawk Community Credit Union’s online banking system in the future. As of June 26, 2014, our online banking will no longer support IE8 as a browser. Although IE8 may continue to work for an indefinite period of time, we recommend that you download an updated internet browser, such as Firefox, or upgrade. If you have questions or if we can be of assistance, please contact our Call Center at 800-779-5555.

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