We have created some helpful digital & mobile banking tutorials to help you navigate the system and access all the benefits that come with managing your money through digital banking. Click the links below to go to our YouTube channel for the tutorials.
Signing up for eStatements
Dashboard Tour
Self Enrollment
First Time Login
Password Reset
Online Banking Settings
External Transfers
Member to Member Transfer
We have created some helpful digital & mobile banking tutorials to help you navigate the system and access all the benefits that come with managing your money through digital banking. Scroll through the subjects below to find step-by-step instructions on how to make the most of your digital banking experience.
Home Banking |
Mobile Banking |
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How to Set up Online banking
1. Visit bhccu.org
2. Click “Login” at the top right hand corner
3. Click “Enroll”
4. You will need:
• Social Security Number • Account Number • Phone Number NOTE: Use the same email and phone number you have on file with BHCCU 5. You will then create your:
• Username • Security Questions • Password How to Set Up an External Account for Transfer
You must be an owner of both accounts to set this up 1. Login into online banking
2. On the second menu bar, click “External Bank Transfer” 3. Agree to terms and conditions 4. Click on “Add Account”
5. Input the following information for the non-BHCCU Account you’d like to link: • Account Name – Choose a nickname for the account • Routing# – This will confirm the bank name • Account# • Account Type – Checking or Savings 6. Click ‘Submit’ 7. BHCCU will automatically send two micro deposits into the external account within 1-3 business days How to Verify the Micro Deposits
1. Login into BHCCU Home Banking 2. On the second menu bar, click “External
Bank Transfer” 3. Click “Enrolled Accounts”
4. Input the two micro deposits made into your
non-BHCCU account and click “submit” 5. The status will change to verified
How to Make the Transfer
1. Login into BHCCU Home Banking
2. On the second menu bar, click “External Bank Transfer” 3. Click “New Transfers” 4. Select the From and To accounts. Your non-BHCCU account now shows up as an option 5. Choose the amount you wish to transfer and click submit 6. Allow up to three business days for the transfer to process How to Connect Your Non-BHCCU Account
1. Login into online banking
2. On the menu bar, select "Accounts" 3. On your Accounts dashboard, select "Link an account" 4. Accept the terms and conditions by selecting "Next"
5. Find your bank by searching the name of the financial institution 6. Select "Next" 7. A new window will open, in which you'll need to log in to your external account with your username and password for that financial institution and complete the verification process 8. Select the eligible accounts you want displayed in your BHCCU Online Banking and click "Save"
9. Review connected accounts and click "Submit"
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How to Set up Mobile banking
1. Download the app from the Apple or Google Play Store • Search for BHCCU 2. Open the app and tap “Enroll Now” under the gray login button 3. Fill in the Blank Fields • Social Security Number • Account Number (5 Digit Member Number) • Phone Number NOTE: Use the same email and phone number you have on file with BHCCU 4. You will then create your: • Username
• Password • Security Questions How to Set Up an External Account for Transfer
You must be an owner of both accounts to set this up 1. Download the app from the Apple or Google Play Store • Search for BHCCU 2. Under Menu (three bars) – Select “Accounts” 3. Tap the “+” sign at the top right hand corner 4. Select “Make External Transfers” 5. Enter mobile app password 6. The “Transfer Set Up” page will pop. Input the following information for the non-BHCCU account your attempting to link: • Account Name – Account Owner Name • Routing# – This will confirm the bank name • Account# • Account Type - Checking or Savings 7. Tap “Submit” 8. BHCCU will automatically send two micro deposits into the external account within 1-3 business days
How to Verify the Micro Deposits
1. Under Menu (three bars) select your name at the bottom to expand options 2. Tap your name at the bottom to expand the menu options 3. Select “Settings” 4. Select “External Transfers” 5. Tap the non-BHCCU account 6. Input the two micro deposits made into the external account and tap “confirm” How to Make the Transfer
1. From your Dashboard, select “Transfer” 2. Select your From and To accounts. You’ll notice that your non-BHCCU account shows up as an option 3. Choose the amount you wish to transfer 4. Tap “Submit” 5. Allow up to three business days for the transfer to process. Please plan payments and transfers accordingly How to Connect Your Non-BHCCU Account
1. Login into the app
2. Tap the Menu Bar (three lined icon) on the top left hand corner of the screen 3. Tap "Accounts" 4. Tap the “+” sign at the top right hand corner
5. Accept the terms and conditions by tapping "Next" 6. Find your bank by searching the name of the financial institution 7. Tap "Next" 8. A new window will open, in which you'll need to log in to your external account with your username and password for that financial institution and complete the verification process
8. Select the eligible accounts you want displayed in your BHCCU Mobile App and tap "Save"
9. Review connected accounts and tap "Submit"
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Basic App Procedures
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How to Deposit a Check (mobile app only)
1. Tap the Menu Bar (three lined icon) on the top left hand corner of the screen 2. Select “Dashboard” 3. If this is the first time, you need to agree to the terms and conditions and be approved before proceeding 4. Tap “Deposit a Check” 5. Type in the check amount and hit “Continue” 6. Take a picture of the front of the check and hit “Continue” 7. Write on the back of the check “For mobile deposit only to BHCCU” 8. Take a picture of the back of the check and hit “Continue” 9. Verify the amount of the check, the deposit account, and that the images can be clearly read and hit “Submit” How to View Statements
1. Tap the Menu Bar (three lined icon) on the top left hand corner of the screen 2. Select “Accounts” 3. Choose which account you’d like to view an eStatement of 4. Select “Document” 5. Tap on the eStatement date you’d like to view. You can switch the year by selecting the year in the left hand corner In the mobile app, you have access to see eStatements for every account that has you listed as an owner or signer
How to Transfer Funds
There are two ways to get to the Transfer Funds screen
The first is to go to the Dashboard screen and tap the Transfer icon. The second is to tap the Menu Bar (three lined icon) on the top left hand corner of the screen, select “Transfer;’ and tap “Make a Transfer” 1. Tap “From” to choose the account you want to transfer funds from 2. Tap “To” and choose the account you want to transfer funds to 3. Tap “$0.00” to enter the amount you would like to transfer 4. Hit “Submit” and your transfer is complete |
How to Set Up Bill Pay
1. Tap the Menu Bar (three lined icon) on the top left hand corner of the screen 2. Select “Payments” 3. Next to “Payees;’ tap the “+” sign 4. Confirm your password 5. Chose whether you are paying a company or a person 6. You will need to enter the company name, phone number, your account number with that company, and physical mailing address 7. Tap “Create Payee” How to Pay a Bill
There are two ways to get the payment screen The first is to tap on the Pay icon from your dashboard The second is to tap the Menu Bar (three lined icon) on the top left hand corner of the screen and
select “Payments” 1. Once you’ve created payees, select the payee
you wish to pay 2. Tap “Make a payment” 3. Enter the amount you would like to pay 4. Tap “More options” to set the frequency and payment date 5. Hit “Submit” and the payment is scheduled How to Block a Lost/Stolen Card
1. Tap the Menu Bar (three lined icon) on the top left hand corner of the screen 2. Select “Dashboard” 3. Scroll to the bottom of the screen to “Card Management” 4. Tap the green slider to turn off/on your debit or credit card 5. Or, select the card and you will have the option of reporting your card as lost/stolen or to re-order a new card. This is also where you can activate a new debit/credit card NOTE:
Once you’ve successfully logged into one of the
eServices, you will have instant access to the other |
If you need assistance with anything, please reach out to our Call Center at 800-779-5555