How we Can Help
Need help selecting the right appointment type? Check out our chart of services to see all the ways we can help! Due to COVID-19, most services are also available by phone, drive thru, or curbside until branch lobbies reopen.
Cash & Checks
| Services | How You Can Access | Additional Information |
| Deposit a check |
Mobile App
Branch Lobby
Branch Drive-up
Night Deposit Box
|
Download our mobile app |
| Deposit cash |
Branch Lobby
Branch Drive-up
Night Deposit Box
|
|
| Withdraw cash |
ATM
Branch Lobby
Branch Drive-up
|
Find an ATM near you |
| Wire Transfer |
Call Center
Branch Lobby
|
|
| Cash a check |
Branch Lobby
Branch Drive-up
|
Debit & Credit Card Needs
| Services | How You Can Access | Additional Information |
| Replacement debit card |
Call Center
Branch Lobby
Branch Drive-up
|
Instant issue available at Janesville Westside, Eastside, Southside, and Kenosha branches. |
| Report debit/credit card issue (i.e. lost/stolen/fraud) |
Call Center
Branch Lobby
Branch Drive-up
|
Important phone numbers (hint: scroll to bottom of page) |
| Credit card cash advance |
Branch Lobby
|
|
| Purchase gift & travel VISA® cards |
Branch Lobby
|
|
| Place a travel memo on a credit card |
Online Banking
Call Center
Branch Lobby
|
|
| Design your own credit card |
Online Banking
Mobile App
|
|
| Design your own debit card | Personal photographic images will need to be submitted for approval through Secure File Upload |
Account Services
| Services | How You Can Access | Additional Information |
| Open/access safe deposit box | Branch Lobby | |
| Open a new personal membership account |
Branch Lobby
|
|
| Open a new business membership account | Branch Lobby | |
| Open a specialty account (i.e. Trust, Estate, IRA, Rep Payee, Guardianship) | Branch Lobby | |
| Open a new sub-account (for existing members) |
Call Center
Branch Lobby
|
|
| Renew a certificate |
Call Center
Branch Lobby
|
|
| Internal funds transfers |
Online Banking
Mobile App
Call Center
Branch Lobby
Branch Drive-up
|
|
| External funds transfer to your account at another financial institution |
Online Banking- Bill Pay
Mobile App
|
|
| eServices Assistance: online banking, mobile app, bill pay |
Online Banking
Call Center
Branch Lobby
|
Loan Services
| Services | How You Can Access | Additional Information |
| Apply for a loan |
Online Banking
Mobile App
Call Center
Branch Lobby
|
|
| Apply for a credit card or limit increase |
Call Center
Branch Lobby
Online Banking
Mobile App
|
Apply Here |
| Make a loan payment |
Online Banking
Mobile App
Call Center
Branch Lobby
Branch Drive-up
Night Deposit Box
|
Make a Payment |
| Loan balance & payoff information |
Online Banking
Mobile App
Call Center
Branch Lobby
Branch Drive-up
|
|
| Mortgage loan balance & payoff information |
Phone Call
Online Banking
|
|
| Apply for a mortgage |
Online Banking
Mobile App
|
Mortgage Center |
