Stephanie Heaslip

My partner and I recently closed on a new construction home, and I cannot say enough about the outstanding service we received from Stephanie Heaslip at Blackhawk Community Credit Union.

What should have been a straightforward closing became a challenging process due to multiple construction delays and a builder who was often difficult to reach and not particularly proactive with communication. Throughout every setback, Stephanie was the one constant we could count on.

Her persistence was remarkable. She stayed on top of every detail, followed up relentlessly when information was needed, and made sure nothing fell through the cracks despite the ever-changing timeline. Just as importantly, her communication was exceptional. She kept us informed every step of the way, promptly answered our questions, and consistently provided updates so we never felt left in the dark.

Buying a home is stressful enough, but building a new home with repeated delays can test anyone's patience. Stephanie's professionalism, dedication, and genuine commitment to helping us reach the finish line made all the difference. She went far above and beyond what we expected from a loan officer and turned what could have been an overwhelming experience into one we could successfully navigate with confidence.