Dedication to Service Award

The Dedication to Service Award Committee is inspired by Amanda. She was nominated by a member who stated “No matter the request for service, she is ALWAYS helpful. Great attitude and response even when there are several customers.”

Other members have also commented on Amanda’s abilities as a teller. She is fast, thorough and the transaction always goes very smoothly! They appreciate her willingness to help them and her contagious smile. Amanda is always friendly towards everyone that comes in. She is very personable and has a pleasant voice and demeanor. She treats everyone with respect, and it shows. Amanda is an asset to BHCCU and very much appreciated by her team in Milton.  Congratulations Amanda!

The Dedication to Service Award Committee is proud of the very deserving, Marcia. She is an excellent employee whose dedication, professionalism, and positive attitude consistently enhances the workplace. She always delivers exceptional member service by actively listening to members, demonstrating empathy, and solving issues with understanding and patience. Her CSP reviews depict that she makes our members feel valued and confident with their choice to be a part of our credit union. Her adaptability and product knowledge enable her to respond efficiently to a wide range of inquiries, while building lasting trust and satisfaction. Recently Marcia was given the opportunity to expand her knowledge by learning the Member Advisor role. She has been out of the office a time or two each week over the past month in training and members have taken notice. Several have asked where she was. They were very excited and relieved to know she was still with us. Marcia’s strong work ethic and reliability make her an asset to our team. She often picks up extra shifts to help ensure the branch has sufficient coverage. Kenosha is thankful to have Marcia on their team!

The Dedication to Service Award Committee is excited to acknowledge Nastassja for her hard, dedicated work. The accounting department is so fortunate to have Nastassja as part of their team. Nastassja is always willing to go above and beyond to help BHCCU be successful. She is thoughtful, enthusiastic, and collaborative in her interactions with colleagues. Often, employees reach out to accounting when they are in distress about an error, or an inability to balance. Nastassja is always calm and composed in her responses and her problem-solving skills are exceptional. As a nominating employee said, “I don’t think there’s ever a conversation with Nastassja where an employee doesn’t leave feeling better or more connected.” Nastassja is detail oriented and her integrity behind the scenes helps maintain the accuracy of our financial records and make sense of the complex nature of our business. She also leads by example and is willing to share her knowledge when training new employees. Thank you, Nastassja, for bringing such positivity and professionalism to every interaction.

The Dedication to Service Award Committee is truly impressed by Natalie’s exceptional contributions to our credit union and the members we serve. Her ability to navigate difficult situations with professionalism and compassion is remarkable. Whether speaking over the phone or through digital channels, Natalie consistently demonstrates kindness and a genuine desire to help. She possesses a rare talent for putting herself in the members’ shoes, working tirelessly to find the best solutions. With a warm and kind demeanor, she goes above and beyond to ensure no member feels uncomfortable, patiently staying with them until their concerns are fully resolved. In every interaction, Natalie is prepared with all the necessary details and takes the time to de-escalate and address concerns effectively. She represents BHCCU with professionalism and always keeps our members' best interests at the forefront of her work.

The Dedication to Service Award Committee is truly impressed by Sarah’s exceptional leadership, both within her team and across the entire credit union. Her passion for her work shines through every day, bringing a smile to everyone she interacts with, from colleagues to the members who visit the branch. Sarah’s uplifting spirit and joyful energy create a positive and welcoming atmosphere for all. She is always eager to support the student teller program, offering guidance and encouragement, and the students greatly appreciate her help. Sarah embodies the qualities we value in a leader at BHCCU—setting a positive tone for the branch, ensuring her team is supported, and making everyone feel genuinely welcome. Her dedication and leadership continue to inspire those around her.

The Dedication to Service Award Committee is deeply impressed by Amber’s genuine dedication to both our members and her colleagues. She is incredibly deserving of this recognition, consistently going above and beyond to support our members with selflessness and professionalism. Amber’s hard work and positive attitude make her not only a valued team member but also loved by both our membership and coworkers. Her ability to handle any challenge with efficiency and grace is truly admirable. Amber is a true Subject Matter Expert in her area, particularly when it comes to mortgage member servicing inquiries. Her exceptional problem-solving skills and clear, easy-to-understand explanations have been invaluable to our frontline staff. On top of all this, Amber remains one of the most even keeled and calm individuals, making her a remarkable person to work with.