Dedication to Service Award

Dedication to Service Award

In Honor of Chris Murwin

 
Chris Murwin, BHCCU’s Director of Member Services, passed away at 54 after a long battle with lymphoma. She joined BHCCU in 1981 and made a lasting impact with her passion for service. To honor her, we established the Dedication to Service Award to recognize employees who share her commitment. A garden behind the Court Street branch also celebrates her legacy. 

Let's celebrate this quarter's employees that make a difference every day!

Quarter 3 Winners

Kayla May
2025
 
The Dedication to Service Award Committee is inspired by Kayla’s energy and dedication to our members. Her commitment to delivering excellent service is reflected in her high CSP scores and the positive feedback from those she helps. Strong work ethic and knowledge in her role are just a few characteristics that earned her strong recognition from the Dedication to Service Award Committee.
 
Kayla consistently ensures that members are assisted promptly and leave satisfied. Her professionalism and reliability make her a valued part of the team. She also plays an important role in training our students, showing patience and kindness as she helps them learn the ropes and build confidence.
 

Kayla is a key contributor at Blackhawk Community Credit Union, and her team at Court Street appreciates the consistency and care she brings to her work. Congratulations, Kayla, on this well-deserved recognition!

 
Rosemary Gerarden
2025
 
The Dedication to Service Award Committee recognizes another outstanding employee who goes above and beyond her role. Rosemary consistently exemplifies excellence in member service. Her approach is thorough and thoughtful, ensuring that every detail is addressed with care and precision. She places members at the heart of everything she does, demonstrating a deep commitment to understanding their needs and delivering solutions that exceed expectations.
 
Fairness is a cornerstone of Rosemary’s work. She treats every member with respect and integrity, creating a welcoming and trustworthy environment. Her dedication goes far beyond the basics—Rosemary routinely goes the extra mile, whether it’s resolving complex issues, offering personalized support, or simply making someone’s day a little easier. What truly sets Rosemary apart is her reliability. She follows through on every promise and ensures that no member is left without resolution. Her consistency builds confidence and reinforces the high standards of service our organization strives to uphold.
 

Rosemary is a model of member-focused excellence, and we are proud to recognize her outstanding contributions!

 
Lynn LaVelle
2025
 
The Dedication to Service Award Committee is proud to honor Lynn LaVelle for her exceptional commitment and dedication to Blackhawk Community Credit Union. For over 10 years, Lynn has been a cornerstone of our Edgerton branch, consistently delivering outstanding member service with warmth, professionalism, and care.
 

Lynn is a constant presence for both our employees and the members we serve. Her reliability, attention to detail, and calm, focused approach creates a sense of trust and stability that makes a real difference every day. Whether she’s helping a member navigate a complex situation or supporting a teammate during a busy moment, Lynn brings thoughtfulness and precision to everything she does.

Her ability to stay composed and focused, even when faced with challenges, is truly admirable. Lynn never misses a beat. She anticipates needs, solves problems proactively, and ensures that every interaction reflects the values and mission of BHCCU. Her dedication and consistency have made a lasting impact on our team and the member experience. Lynn’s spirit and work ethic are a driving force behind our success. She sets the tone for excellence and helps create a workplace that feels supportive, dependable, and member focused.

Congratulations, Lynn! Your service inspires us all, and we couldn’t imagine BHCCU without you.

Quarter 2 Winners

Nastassja Aurit
2025
 

The Dedication to Service Award Committee is excited to acknowledge Nastassja for her hard, dedicated work. The accounting department is so fortunate to have Nastassja as part of their team. Nastassja is always willing to go above and beyond to help BHCCU be successful. She is thoughtful, enthusiastic, and collaborative in her interactions with colleagues. Often, employees reach out to accounting when they are in distress about an error, or an inability to balance.

Nastassja is always calm and composed in her responses and her problem-solving skills are exceptional. As a nominating employee said, “I don’t think there’s ever a conversation with Nastassja where an employee doesn’t leave feeling better or more connected.” Nastassja is detail oriented and her integrity behind the scenes helps maintain the accuracy of our financial records and make sense of the complex nature of our business. She also leads by example and is willing to share her knowledge when training new employees.

Thank you, Nastassja, for bringing such positivity and professionalism to every interaction.

 
Amanda Waldhart
2025
 

The Dedication to Service Award Committee is inspired by Amanda. She was nominated by a member who stated “No matter the request for service, she is ALWAYS helpful. Great attitude and response even when there are several customers.”

Other members have also commented on Amanda’s abilities as a teller. She is fast, thorough and the transaction always goes very smoothly! They appreciate her willingness to help them and her contagious smile. Amanda is always friendly towards everyone that comes in. She is very personable and has a pleasant voice and demeanor. She treats everyone with respect, and it shows.

Amanda is an asset to BHCCU and very much appreciated by her team in Milton. Congratulations Amanda!

 

Marcia Eddy
2025
 
The Dedication to Service Award Committee is proud of the very deserving, Marcia. She is an excellent employee whose dedication, professionalism, and positive attitude consistently enhances the workplace. She always delivers exceptional member service by actively listening to members, demonstrating empathy, and solving issues with understanding and patience. Her CSP reviews depict that she makes our members feel valued and confident with their choice to be a part of our credit union.
 
Marcia's adaptability and product knowledge enable her to respond efficiently to a wide range of inquiries, while building lasting trust and satisfaction. Recently Marcia was given the opportunity to expand her knowledge by learning the Member Advisor role. She has been out of the office a time or two each week over the past month in training and members have taken notice. Several have asked where she was. They were very excited and relieved to know she was still with us. Marcia’s strong work ethic and reliability make her an asset to our team. She often picks up extra shifts to help ensure the branch has sufficient coverage.
 
Kenosha is thankful to have Marcia on their team!

Quarter 1 Winners

Natalie Newberg
2025
 

The Dedication to Service Award Committee is truly impressed by Natalie’s exceptional contributions to our credit union and the members we serve. Her ability to navigate difficult situations with professionalism and compassion is remarkable. Whether speaking over the phone or through digital channels, Natalie consistently demonstrates kindness and a genuine desire to help. She possesses a rare talent for putting herself in the members’ shoes, working tirelessly to find the best solutions.

With a warm and kind demeanor, she goes above and beyond to ensure no member feels uncomfortable, patiently staying with them until their concerns are fully resolved. In every interaction, Natalie is prepared with all the necessary details and takes the time to de-escalate and address concerns effectively.

Natalie represents BHCCU with professionalism and always keeps our members' best interests at the forefront of her work. Thank you, and congratulations!

 

Sarah McNally
2025
 

The Dedication to Service Award Committee is truly impressed by Sarah’s exceptional leadership, both within her team and across the entire credit union. Her passion for her work shines through every day, bringing a smile to everyone she interacts with, from colleagues to the members who visit the branch.

Sarah’s uplifting spirit and joyful energy create a positive and welcoming atmosphere for all. She is always eager to support the student teller program, offering guidance and encouragement, and the students greatly appreciate her help. Sarah embodies the qualities we value in a leader at BHCCU—setting a positive tone for the branch, ensuring her team is supported, and making everyone feel genuinely welcome.

Her dedication and leadership continue to inspire those around her. Sarah inspires her team and motivates people to be their best selves. Congratulations Sarah!

 

Amber Pearson
2025
 

The Dedication to Service Award Committee is deeply impressed by Amber’s genuine dedication to both our members and her colleagues. She is incredibly deserving of this recognition, consistently going above and beyond to support our members with selflessness and professionalism. Amber’s hard work and positive attitude make her not only a valued team member but also loved by both our membership and coworkers. Her ability to handle any challenge with efficiency and grace is truly admirable.

Amber is a true Subject Matter Expert in her area, particularly when it comes to mortgage member servicing inquiries. Her exceptional problem-solving skills and clear, easy-to-understand explanations have been invaluable to our frontline staff. On top of all this, Amber remains one of the most even keeled and calm individuals, making her a remarkable person to work with.

Original Recipients

MONICA WELLEN
2016
 
 
 
 
 
 
 
 
 
 
 
 
  LAURIE VANHORN
  2017
 
 
 
 
 
 
 
 
 
 
 
 
2018
 
 
 
 
 
 
 
 
 
 
 
 
DENISE SKELLY
2018
 
 
 
 
 
 
 
 
 
 
 
 
2019
 
 
 
 
 
 
 
 
 
 
 
 
2020
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Help BHCCU honor those employees who demonstrate dedication in serving you, their colleagues, and other members.
We believe that exceptional banking, financial health, and community support begin with employees dedicated to helping our members. Help us honor those employees who demonstrate dedication in serving you, their colleagues, other members, and/or the communities we serve.
Email GreatService@bhccu.org or fill out the form below to recognize an employee.