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Blackhawk Community Credit Union is here for you during the coronavirus pandemic.

HELPING YOU NAVIGATE COVID-19

Blackhawk Community Credit Union’s top priorities are you, our members, employees, and our community. We are here for you during these unprecedented times. COVID-19 is impacting many lives and leaving many questions in its wake. Your accounts are safe at Blackhawk, and together we will get through this. We have created this page as a resource to provide you updates about our services and the help we can offer during this time.

Navigating Financial Challenges

If you are facing financial challenges and need assistance, we are here to help. We have new relief programs to help you meet your financial responsibilities and will work with you one-on-one. For immediate assistance, please fill out this application.

  • Payment deferrals for up to 90 days on consumer, mortgage and small business loans
  • Suspension of foreclosure activity on homes and new automobile repossession activities for 60 days
  • Temporary payment relief assistance and waived fees for consumer and small business credit cards
  • As always, we offer Lines of Credit, Signature Loans, and Kwik Cash options to help you obtain the funds you need now at low interest rates

We will evaluate every option for its availability and viability on an individual, case by case basis.

  • The US Government will be issuing financial relief to Americans in the form of stimulus payments to qualified individuals. To set up direct deposit of your check, communicate only with the IRS at irs.gov/coronavirus. You only need to do this if you didn’t give the IRS your bank or credit union information on your 2018 or 2019 tax return. This is the ONLY place to communicate this information to the IRS. Never respond to any inquiries via email, text, or call.

Resources

Below, we have compiled useful information about changes to our normal operations at the credit union as well as resources to help us get through COVID-19 together.

Adjusted Branch Hours, Drive-up, and Night Drop Service
  • We have suspended all face-to-face lobby services effective Wednesday, March 18, 2020 in ALL BRANCHES
  • Drive-up and night drop services remain in operation at our Janesville, Milton, Edgerton, Stoughton, Delavan, and Kenosha 75th Street branches
  • Kenosha County Credit Union, Kenosha City Employees Credit Union, and Beloit branches have been temporarily closed since Wednesday, March 18, 2020. Night drops are not available at these locations
Help From Real People
  • Call or text us your questions 24/7 at 800-779-5555. Our staff is happy to answer any questions, assist you with your banking needs, and make arrangements if you have special needs
  • Email your questions to [email protected]. We have opened this line of communication for your convenience in response to COVID-19Get automatic text alerts from Blackhawk
  • For automatic text alerts from Blackhawk, text “Enroll Info” to
    800-779-5555
  • Our employees are real people who can help you with real solutions. Community is our middle name, which means we’re here for our communities, especially in a time of need

 

24/7/365 Digital Solutions

Our Online Banking and Mobile Banking App allows you to manage your accounts from the comfort of your own home. With online and mobile banking, you can view balances, make transfers, pay bills, send money, deposit checks, and much more.

Our mobile app makes it easy to deposit your checks.

  • You can take advantage of mobile deposit up to $2,500 per day
  • To ensure fast deposit of your funds, please endorse the back of the check with your signature and the language “For mobile deposit only to BHCCU”
  • Treasury checks cannot be deposited this way

Our debit cards give you easy access to your checking account and can be issued in the drive-up. In addition, our ATMs are available 24/7 for your convenience. Click here and scroll down to the bottom of the page for our ATM locator.

Manage Your Money From Home

Receive your payroll, Social Security, pension, or government check automatically and on time with direct deposit. Your deposit will be sent electronically directly into your account.

Our mobile deposit feature in our mobile app is so easy. Just snap a picture of the front and back of your check and hit deposit!

Internal Transfers

You can transfer from your savings to your checking by simply clicking the transfer button on your online and mobile banking. Click here for more details. It’s also easy to transfer to other members of Blackhawk. Click here for more details.

External Transfers

It’s as easy as 1, 2, 3! 1. Add an external account, 2. Verify your account with two micro-deposits made to your other financial institution, and 3. Transfer the money. Click here for more details.

You can easily fill out an application to open an account or to apply for a loan or credit card online.

We’re here for you in more ways than one. We want to make it easy for you to get a hold of us, so we’re using secure chats through your Mobile App. It’s easy! Simply click on the hamburger menu in the top left corner and select “Support.” From here you can “Start a conversation” with one of our helpful representatives.

Support For Your Deposits

Your deposits are safe at Blackhawk. The credit union is safe and sound. In addition, as a financial institution, Blackhawk is federally insured by the National Credit Union Administration (NCUA), which is a government agency.

Here is a helpful resource center to give you peace of mind on what it means to be federally insured by the NCUA.

Support For Your Loans

Your loans are safe at Blackhawk. We have the proper measures in place to handle your requests. You might experience more delays than normal, but rest assured, we will be able to help whether you’re inquiring about a current loan or looking to apply for a new loan with us. Click here to visit our lending page to get more information about our loans.

Lending and new account appointments for all branches will be handled via phone. We can also take loan payments via phone. Just give us a call. A member advisor will reach out to you and guide you through completing your application and/or closing documents online. You can always upload secure files for your mortgage loan officer or member advisor here.

If you need to close out a loan or sign papers, our Member Advisors can make it happen digitally, or via drive-up, whatever works best for you. You can contact our member advisors by texting or calling 800-779-5555.

If you’re experiencing a financial setback due to COVID-19 and would like to start the process to request a payment deferral or request alternative payment arrangements for your current loan, mortgage or credit card, please complete this application.

Credit/Debit Cards

Our Card Services department is working diligently in our branches to ensure we can help all of our members with both debit and credit card requests. Visit our VISA Online Services page for resources that could help you.

My Investments

We want to share information about the steps we’ve taken to minimize any potential impact to our clients as a result of the Coronavirus (COVID-19) situation and maximize our efforts to keep our team and clients safe. This event, first and foremost, has all of us focused on the safety and health of our families, friends, and clients. We are closely monitoring the rapidly changing data and facts associated with COVID-19 and the impact it is having both locally and around the world. We want to assure all of you that we have a Business Continuity Plan in place to minimize any possible disruption to our firm and our ability to service our clients. We are prepared to continue the high level of service you expect from us. We love seeing all of you in the office, however we understand if under the current circumstances, you would prefer to have any upcoming appointments conducted over the phone instead. Please just let us know. If you have any questions or concerns, please do not hesitate to reach out. We wish everyone good health as we all work to get through this challenging time.

Sincerely,

Wealth Management Team

Helpful Resources

Please click here for our latest Member FAQ’s

We want to assure you that the safety of our members and employees comes first at Blackhawk Community Credit Union.  We are constantly monitoring the latest reports from the Centers for Disease Control (CDC), the State of Wisconsin Department of Health, and local Health Departments. We will continue to stay on top of developments and communicate with you as the situation develops. Please watch this web page and our Facebook page for updates on this situation and how it may affect our business operations at Blackhawk.

We have partnered with GreenPath Financial Wellness to provide guidance and resources related to budgeting, credit, financial counseling, and more. Please visit here for more information and resources to help you navigate these uncertain times.

We are in this together and we will continue to monitor public health guidance and make decisions to best serve you, while still protecting your health and well-being. We appreciate your patience and understanding and look forward to re-establishing branch lobby services as the need for social distancing diminishes. Thank you for your membership and your trust in us.

Please click here for more information about COVID-19 in the state of Wisconsin from Governor Tony Evers

Please click here for past updates from Blackhawk Community Credit Union

Security Corner

At Blackhawk Community Credit Union, we take your physical and financial health very seriously. As COVID-19 rapidly evolves, we want to ensure you’re taking the proper precautions to protect your finances.

Many financial institutions are moving toward online services to help their members and scammers will take advantage of this situation. Please be aware of any suspicious emails you may receive. If you get an email claiming to be from the World Health Organization (WHO) or the Centers for Disease Control (CDC), don’t click on any links. If you wish to find accurate information from either of these organizations, please visit their websites directly.

Another type of scam we want you to be aware of is reported on by the Federal Trade Commission (FTC) about potential checks from the government. While it has not yet been confirmed that the government will be sending money by check or direct deposit to Americans to help the nation through this difficult time, scammers are still exploiting the situation. If you are asked to pay in order to get the money, this is a scammer. Please know that the government will never ask for payment in order to issue you funds.

We want you to be alert and aware of any and all scams out there while we navigate this unusual time together. For more information about the government check scam, please visit the link below:

https://www.consumer.ftc.gov/blog/2020/03/checks-government?utm_source=govdelivery

You can also stay up-to-date with scams on our Personal Data Protection page.

 

We’re Here For You

At Blackhawk, we’re committed to your financial wellness, and during this time of need, we’re committed to the total wellness of our members, our staff, and our community. When we say we’re here for you, we mean it. Feel free to reach out on any of our channels: webchat, Facebook, Instagram, our call center, or text us. We want to make it easy and give you the peace of mind you need.
  Get automatic text alerts from Blackhawk                   

Request a Call Back

If you’re ready to start the process to request a payment deferral or request alternative payment arrangements for your current loan, mortgage or credit card please complete this application. If you’re not ready to start the process but wish to speak with a member advisor, please contact us at 1-800-779-5555 or complete the form below to request a call back.

Loan Assistance Inquiry

  • Please include any additional information here. Please do not include social security number, member number, or account number.
  • WARNING: This email page is provided for your convenience. Email is not secure. We recommend that you do not email passwords, social security numbers, account numbers, pin numbers, your date of birth, your mother's maiden name, etc.