COVID-19 Member Resource Center

Blackhawk Community Credit Union COVID-19 Member Resource Center

Helping You Navigate COVID-19

Blackhawk Community Credit Union's top priorities are you, our members, employees, and our community. We are here for you during these unprecedented times. COVID-19 is impacting many lives and leaving many questions in its wake. Your accounts are safe at Blackhawk, and together we will get through this. We have created this page as a resource to provide you updates about our services and the help we can offer during this time. 

Navigating Financial Challenges

If you are facing financial challenges and need assistance, we are here to help. We have new relief programs to help you meet your financial responsibilities and will work with you one-on-one. For immediate assistance, please fill out this application.
 
  • Payment deferrals up to 90 days on consumer, mortgage and small business loans
  • Suspension of foreclosure activity on homes and new automobile repossession activities for 60 days
  • Temporary payment relief assistance and waived fees for consumer and small business credit cards
  • As always, we offer Lines of Credit, Signature Loans, and Kwik Cash options to help you obtain the funds you need now at low interest rates
We will evaluate every option for its availability and viability on an individual, case-by-case basis.
 
  • The US Government will be issuing financial relief to Americans in the form of stimulus payments to qualified individuals. To set up direct deposit of your check, communicate only with the IRS at irs.gov/coronavirus. You only need to do this if you didn't give the IRS your bank or credit union information on your 2018 or 2019 tax return. This is the ONLY place to communicate this information to the IRS. Never respond to any inquiries via email, text, or call.

Helpful Resources

Please click here for our latest Member FAQs
 
We want to assure you that the safety of our members and employees comes first at Blackhawk Community Credit Union. We are constantly monitoring the latest reports from the Centers for Disease Control (CDC), the State of Wisconsin Department of Health, and local Health Departments. We will continue to stay on top of developments and communicate with you as the situation develops. Please watch this web page and our Facebook page for updates on this situation and how it may affect our business operations at Blackhawk. 
 
We have partnered with GreenPath Financial Wellness to provide guidance and resources related to budgeting, credit, financial counseling, and more. Please visit here for more information and resources to help you navigate these uncertain times.
 
We are in this together and we will continue to monitor public health guidance and make decisions to best serve you, while still protecting your health and well-being. We appreciate your patience and understanding and look forward to re-establishing branch lobby services as the need for social distancing diminishes. Thank you for your membership and trust in us. 
 
Please click here for more information about COVID-19 in the state of Wisconsin from Governor Tony Evers.

Check out this helpful link answering all your FAQs on the most recent government stimulus package from the New York Times.

Community Chamber Links

Personal Data Protection

At Blackhawk Community Credit Union, we take your physical and financial health very seriously. As COVID-19 rapidly evolves, we want to ensure you're taking the proper precautions to protect your finances. 
 
Many financial institutions are moving toward online services to help their members and scammers will take advantage of this situation. Please be aware of any suspicious emails, texts, or calls you may receive. If you get an email claiming to be from the World Health Organization (WHO) or the Centers for Disease Control (CDC), don't click on any links. If you wish to find accurate information from either of these organizations, please visit their websites directly. 
 
We want you to be alert and aware of any and all scams out there while we navigate this unusual time together. Stay up to date with any new scams circulating by visiting our Personal Data Protection page. 

We're Here For You

At Blackhawk, we're committed to your financial wellness, and during this time of need, we're committed to the total wellness of our members, our staff, and our community. When we say we're here for you, we mean it. Feel free to reach out to us on any of our communication channels:
 

Request a Call Back

If you're ready to start the process to request a payment deferral or request alternative payment arrangements for your current loan, mortgage, or credit card, please complete this application. If you're not ready to start the process but wish to speak with a member advisor, please contact us at 800.779.5555 or click the button to request a call back.
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Re-Opening

We're here for you. On Tuesday, May 26, 2020, we will begin to re-open some of our lobbies by appointment only. Please call 800.779.5555 if you would like to set up an appointment. Below is a listing of efforts we have implemented in order to maintain a safe environment for the health and safety of our staff, members, and our communities.

  • Installing plexiglass protective shields at each teller station and in member advisor offices.
  • Requiring all staff and members to wear masks. If you do not have a mask, a single-use one will be provided for you.
  • Lobby access will be by appointment only. Call 800.779.5555 to schedule an appointment.
  • Monitoring the number of people in each branch at any given time.
  • Continuing to offer our expanded drive-up services to enable you to transact in a convenient and safe way.
  • Placing anti-bacterial wraps on all common touch-points and changing them out regularly.
  • Restricting in-person traffic with floor markers to allow for proper social distancing.
  • Cleaning high contact points regularly.
  • Stationing door greeters at our doors to help with direction.
  • Sanitizing all pens and signature pads.

We want to do everything we can to maintain your health and safety while still providing you with smart advice and friendly service and we encourage you to continue to use our online and mobile services. While COVID-19 has changed the way we do banking, it won't change the fact that we're here for you.

Access to Your Accounts During COVID-19

  • We have suspended all face-to-face lobby services effective Wednesday, March 18, 2020 in ALL BRANCHES
  • Drive-up and night drop services remain in operation at our Janesville, Milton, Edgerton, Stoughton, Delavan, and Kenosha 75th Street branches
  • Beginning Monday, July 27 our Beloit branch will be open for walk-up service. Want to set up an account? No problem. You can also schedule an appointment with a member advisor
  • To locate a branch or ATM closest to you, click here to visit our Locations & Hours page
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

24/7/365 Digital Solutions

Being able to manage your money from your home can give you a sense of security and control during this uncertain time. Good think Blackhawk has you covered with 24/7/365 digital solutions.
 
  • Online/Mobile Banking: Our online banking and mobile banking app allow you to manage your accounts from the comfort of your own home. With online and mobile banking, you can view balances, make transfers, pay bills, send money, deposit checks, and much more.
  • Online Banking Tutorials: We have compiled helpful, 1 minute tutorials to help you through any obstacle you run into with online banking from logging in for the first time to learning how to pay your bills online. Click here for the video tutorials.
  • Mobile Deposit: Our mobile app makes it easy to deposit your checks. 
    • You can take advantage of mobile deposit up to $2,500 per day
    • To ensure fast deposit of your funds, please endorse the back of the check with your signature and the language "For mobile deposit only to BHCCU"
    • Treasury checks cannot be deposited this way
  • Debit Cards & ATMs: Our debit cards give you easy access to your checking account and can be issued in the drive-up. In addition, our ATMs are available 24/7 for your convenience. Click here for our ATM locator
The high volume of members checking for their stimulus check deposit online has the potential for you to experience intermittent service. It may also impact other online and mobile services such as bill pay. Our provider is working to enhance the service and increase capacity. We apologize for the inconvenience or delays this may have caused you. Please feel free to call our contact center at 800.779.5555. They will be happy to help you.

Manage Your Money From Home

We offer lots of ways you can still manage your money from home. Were you thinking about applying for a loan or opening up a youth savings account for your child before COVID-19? You still can. We're here for you no matter what. 
 
  • Direct Deposit: Receive your payroll, Social Security, pension, or government check automatically and on time with direct deposit. Your deposit will be sent electronically directly into your account. 
  • Mobile Deposit: The mobile deposit feature in our mobile app is so easy. Just snap a picture of the front and back of your check and hit deposit!
  • Internal Transfers: You can transfer from your savings to your checking with ease by simply clicking the transfer button on your online and mobile banking. It's also easy to transfer to other members of Blackhawk. 
  • External Transfers: It's as easy as 1, 2, 3! 1. Add an external account, 2. Verify your account with two micro-deposits made to your other financial institution, and 3. Transfer the money. Click here for more details. 
  • Apply Today: You can easily fill out an application to open an account or to apply for a loan or credit card online. 
  • Mobile Chat: We're here for you in more ways than one. We want to make it easy for you to get the answers you need when you need them, so we're using secure chats through our mobile app. It's easy! Simply click on the hamburger menu in the top left corner and select "Support." From here you can "Start a conversation" with one of our helpful representatives.

Help From Real People

  • Call or text us your questions 24/7 at 800.779.5555. Our staff is happy to answer any questions, assist you with your banking needs, and make arrangements if you have special needs.
  • Email your questions to info@bhccu.org. We have opened this line of communication for your convenience in response to COVID-19.
  • For automatic text alerts from Blackhawk, text "Enroll Info" to 800.779.5555.
  • Our employees are real people who can help you with real solutions. Community is our middle name, which means we're here for our communities, especially in a time of need.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Personal Account Assistance

What's important to you is important to us. We want to make sure you have full control over your money during this time. That's why we have compiled some helpful resources below to answer any questions you might have about your deposits, loans, credit cards, or investments. 

Support For Your Deposits

Your deposits are safe at Blackhawk. The credit union is safe and sound. In addition, as a financial institution, Blackhawk is federally insured by the National Credit Union Administration (NCUA), which is a government agency. 
 
Here is a helpful resource center to give you peace of mind on what it means to be federally insured by the NCUA.

Support For Your Loans

**Important Update: We've resumed assessing late charges on loans effective July 1, 2020.
 
Your loans are safe at Blackhawk. We have the proper measures in place to handle your requests. You might experience more delays than normal, but rest assured, we will be able to help whether you're inquiring about a current loan or looking to apply for a new loan with us. Click here to visit our lending page to get more information about our loans. 
 
Lending and new account appointments for all branches will be handled via phone. We can also take loan payments via phone. Just give us a call. A member advisor will reach out to you and guide you through completing your application and/or closing documents online. You can always upload secure files for your mortgage loan officer or member advisor here.
 
If you need to close out a loan or sign papers, our Member Advisors can make it happen digitally, or via drive-up, whatever works best for you. You can contact our member advisors by texting or calling 800.779.5555.

Credit & Debit Cards

Our Card Services department is working diligently in our branches to ensure we can help all of our members with both debit and credit card requests. Visit our VISA Online Services page for resources that could help you. Visit our VISA Online Services page for resources that could help you.

My Investments

We want to share information about the steps we've taken to minimize any potential impact to our clients as a result of the Coronavirus (COVID-19) situation and maximize our efforts to keep our team and clients safe. This event, first and foremost, has all of us focused on the safety and health of our families, friends, and clients.
 
We are closely monitoring the rapidly changing data and facts associated with COVID-19 and the impact it is having both locally and around the world. We want to assure all of you that we have a Business Continuity Plan in place to minimize any possible disruption to our firm and our ability to service our clients. We are prepared to continue the high level of service you expect from us.
 
We love seeing all of you in the office, however we understand if under the current circumstances, you would prefer to have any upcoming appointments conducted over the phone instead. Please just let us know. If you have any questions or concerns, please do not hesitate to reach out. We wish everyone good health as we all work to get through this challenging time.
 
Sincerely,
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

COVID-19 Emergency Small Business Loans

We have the tools and resources to help your business get through COVID-19. Visit our Business Services Partner center to get access to tools available to you including information on PPP and SBA loans. 
 
For further assistance, please fill out this form or call 800.779.5555.