COVID-19 Member Resource Center

Blackhawk Community Credit Union COVID-19 Member Resource Center

Helping You Navigate COVID-19

Blackhawk Community Credit Union's top priorities are you, our members, employees, and our community. We are here for you during these unprecedented times. COVID-19 is impacting many lives and leaving many questions in its wake. Your accounts are safe at BHCCU, and together we will get through this. We have created this page as a resource to provide you updates about our services and the help we can offer during this time. 

Helpful Resources

Please click here for our latest Member FAQs

We want to assure you that the safety of our members and employees comes first at Blackhawk Community Credit Union. We are constantly monitoring the latest reports from the Centers for Disease Control (CDC), the State of Wisconsin Department of Health, and local Health Departments. We will continue to stay on top of developments and communicate with you as the situation develops. Please watch this web page and our Facebook page for updates on this situation and how it may affect our business operations at Blackhawk. 

We are in this together and we will continue to monitor public health guidance and make decisions to best serve you, while still protecting your health and well-being. We appreciate your patience and understanding and look forward to re-establishing branch lobby services as the need for social distancing diminishes. Thank you for your membership and trust in us. 

Please click here for more information about COVID-19 in the state of Wisconsin from Governor Tony Evers.

Navigating Financial Challenges

If you are facing financial challenges and need assistance, we are here to help. We have relief programs to help you meet your financial responsibilities and will work with you one-on-one. For immediate assistance, please fill out this application.

We're Here For You

At BHCCU, we're committed to your financial wellness, and during this time of need, we're committed to the total wellness of our members, our staff, and our community. When we say we're here for you, we mean it. Feel free to reach out to us on any of our communication channels:

Request a Call Back

If you're ready to start the process to request a payment deferral or request alternative payment arrangements for your current loan, mortgage, or credit card, please complete this application. If you're not ready to start the process but wish to speak with a member advisor, please contact us at 800.779.5555 or click the button to request a call back.

Lobbies Are Open

Our branch lobbies will re-open Monday through Friday, effective February 22, 2022. Our lobbies will be open for appointments only on Saturdays (regular drive-up hours will remain on Saturdays).

Protecting the health of our members and staff is our number one priority, and we appreciate your understanding. We’re looking forward to seeing you in person again!

We continue to recommend masks for in-person appointments.

If you would like to meet with a Member Advisor in person, this can be scheduled on our Schedule An Appointment page. 

Many of our services can be accessed online! Find out more by visiting the Digital Solutions tab on the top menu. 

We want to do everything we can to maintain your health and safety while still providing you with smart advice and friendly service and we encourage you to continue to use our online and mobile services. While COVID-19 has changed the way we do banking, it won't change the fact that we're here for you.

Print a Deposit Slip

24/7/365 Digital Solutions

Being able to manage your money from your home can give you a sense of security and control during this uncertain time. Good thing BHCCU has you covered with 24/7/365 digital solutions.

  • Online/Mobile Banking: Our online banking and mobile banking app allow you to manage your accounts from the comfort of your own home. With online and mobile banking, you can view balances, make transfers, pay bills, send money, deposit checks, and much more.
  • Online Banking Tutorials: We have compiled helpful, 1 minute tutorials to help you through any obstacle you run into with online banking from logging in for the first time to learning how to pay your bills online. Click here for the video tutorials.
  • Mobile Deposit: Our mobile app makes it easy to deposit your checks. 
    • You can take advantage of mobile deposit up to $2,500 per day
    • To ensure fast deposit of your funds, please endorse the back of the check with your signature and the language "For mobile deposit only to BHCCU"
    • Treasury checks cannot be deposited this way
  • Debit Cards & ATMs: Our debit cards give you easy access to your checking account and can be issued in the drive-up. In addition, our ATMs are available 24/7 for your convenience. Click here for our ATM locator

Manage Your Money From Home

We offer lots of ways you can still manage your money from home. Were you thinking about applying for a loan or opening up a youth savings account for your child before COVID-19? You still can. We're here for you no matter what. 

  • Direct Deposit: Receive your payroll, Social Security, pension, or government check automatically and on time with direct deposit. Your deposit will be sent electronically directly into your account. 
  • Mobile Deposit: The mobile deposit feature in our mobile app is so easy. Just snap a picture of the front and back of your check and hit deposit!
  • Internal Transfers: You can transfer from your savings to your checking with ease by simply clicking the transfer button on your online and mobile banking. It's also easy to transfer to other members of BHCCU. 
  • External Transfers: It's as easy as 1, 2, 3! 1. Add an external account, 2. Verify your account with two micro-deposits made to your other financial institution, and 3. Transfer the money. Click here for more details. 
  • Apply Today: You can easily fill out an application to open an account or to apply for a loan or credit card online. 
  • Mobile Chat: We're here for you in more ways than one. We want to make it easy for you to get the answers you need when you need them, so we're using secure chats through our mobile app. It's easy! Simply click on the hamburger menu in the top left corner and select "Support." From here you can "Start a conversation" with one of our helpful representatives.

Help From Real People

  • Call or text us your questions 24/7 at 800.779.5555. Our staff is happy to answer any questions, assist you with your banking needs, and make arrangements if you have special needs.
  • For automatic text alerts from BHCCU, text "Enroll Info" to 800.779.5555.
  • Our employees are real people who can help you with real solutions. Community is our middle name, which means we're here for our communities, especially in a time of need.

Personal Account Assistance

What's important to you is important to us. We want to make sure you have full control over your money during this time. That's why we have compiled some helpful resources below to answer any questions you might have about your deposits, loans, credit cards, or investments. 

Support For Your Deposits

Your deposits are safe at BHCCU. The credit union is safe and sound. In addition, as a financial institution, BHCCU is federally insured by the National Credit Union Administration (NCUA), which is a government agency. 

Here is a helpful resource center to give you peace of mind on what it means to be federally insured by the NCUA.

Credit & Debit Cards

Our Card Services department is working diligently in our branches to ensure we can help all of our members with both debit and credit card requests. Visit our VISA Online Services page for resources that could help you. Visit our VISA Online Services page for additional resources.

Your Business Needs

Visit our Business Services Partner center to get access to tools available to you. For further assistance, please call 800.779.5555.