March 12, 2020 by Leslie Hulick
The temporary closing of our Janesville Southside (Center Avenue) branch to professionally sanitize it on Friday was a precautionary measure after an employee’s family member fell ill. This family member has since tested negative for COVID‐19. Putting the health and safety of our employees and members first while working with our partner, the Rock County Wisconsin Public Health Department, remains our focus. We are happy to share that the branch’s drive‐up facilities will reopen Monday, March 23, 2020.
Rest assured, the health department guided us and will continue to guide our community when necessary on the handling of any and all potential or confirmed cases of COVID‐19.
At Blackhawk Community Credit Union, your health and safety are our first priorities. Experts believe that by temporarily minimizing person-to-person contact, we can support our community by slowing the spread of COVID-19. Based upon these recommendations and the wellbeing of our entire community, we have made the following temporary changes to the services provided at some of our branches:
- We will be suspending face-to-face lobby services effective Wednesday, March 18, 2020 in ALL BRANCHES.
- Drive up facilities remain in service at our Janesville, Milton, Edgerton, Stoughton, Delavan, and Kenosha 75th Street branches.
- Kenosha County Credit Union, Kenosha City Employees Credit Union, and Beloit branches will temporarily close effective March 18, 2020. Night drops will also not be available at these locations.
- Lending and new account appointments for all branches will be handled via phone. A member advisor will reach out to you and guide you through completing your application and/or closing documents online.
We encourage you to use our free online banking and mobile banking app to access and manage your accounts from home. With online and mobile banking, you can view balances, make transfers, pay bills, send money, deposit checks, and much more. Our debit cards also give you easy access to your checking account and can be issued in the drive-up. In addition, our ATM’s are available 24/7 for your convenience.
Our contact center is always available to you at 800.779.5555. Our staff is happy to answer any questions, assist you with your banking needs and help make arrangements if you have a special need.
Please click here for our latest Member FAQ’s.
We want to assure you that the safety of our members and employees comes first at Blackhawk Community Credit Union. We are constantly monitoring the latest reports from the Centers for Disease Control (CDC), the State of Wisconsin Department of Health, and local Health Departments. We will continue to stay on top of developments and communicate with you as the situation develops. Please watch this web page and our Facebook page for updates on this situation and how it may affect our business operations at Blackhawk.
We are in this together and we will continue to monitor public health guidance and make decisions to best serve you, while still protecting your health and wellbeing. We appreciate your patience and understanding and look forward to re-establishing branch lobby services as the need for social distancing diminishes. Thank you for your membership and your trust in us.
3/18/2020: Please be aware of scams
At Blackhawk Community Credit Union, we take your physical and financial health very seriously. As the COVID-19 rapidly evolves, we want to ensure you’re taking the proper precautions to protect your finances.
Many financial institutions are moving toward online services to help their members and scammers will take advantage of this situation. Please be aware of any suspicious emails you may receive. If you get an email claiming to be from the World Health Organization (WHO) or the Centers for Disease Control (CDC), don’t click on any links. If you wish to find accurate information from either of these organizations, please visit their websites directly.
Another type of scam we want you to be aware of is reported on by the Federal Trade Commission (FTC) about potential checks from the government. While it has not yet been confirmed that the government will be sending money by check or direct deposit to Americans to help the nation through this difficult time, scammers are still exploiting the situation. If you are asked to pay in order to get the money, this is a scammer. Please know that the government will never ask for payment in order to issue you funds.
We want you to be alert and aware of any and all scams out there while we navigate this unusual time together. For more information about the government check scam, please visit the link below: