On Sunday, January 11, from 1:00 AM - 5:00 AM, our online banking system will be unavailable due to scheduled maintenance. We apologize for any inconvenience this may cause you. If you have any questions, please contact our Call Center at 800-779-5555.
Soon you will be able to use your Blackhawk Community Credit Union credit and debit cards with Apple Pay, the easy, secure, and private way to pay. Use Apple Pay with iPhone 6 to pay in stores without swiping your cards and in apps without entering payment and contact information. Just pay with a single touch of your ﬁnger using Touch ID. With Apple Pay, instead of using your actual credit and debit card numbers when you add your card, a unique Device Account Number is assigned, encrypted and securely stored. And when you make a purchase, the Device Account Number alongside a transaction-speciﬁc dynamic security code is used to process your payment. So your actual credit or debit card numbers are never shared by Apple with merchants or transmitted with payment. In addition, paying with Apple Pay is private as the cashier never sees your name, card numbers or security code. We’ll share more information about how to get started using Apple Pay with Blackhawk cards closer to
On Tuesday, October 14 at 6:00 pm, we will be hosting a seminar on Managing Your Taxes in partnership with Liberty Tax Service. The seminar will be held at our Janesville Court Street Branch and is free of charge. To reserve your spot, please call Tammy McCaslin-Krebs at 608-314-1154. We hope to see you there!
You may have noticed early on Sunday, 9/28, that the Blackhawk website was down unexpectedly. All of your personal information was protected during this time and online banking was not affected. We take online security very seriously and have taken steps to help prevent this from happening again. Please contact us at 800-779-5555, if you have any questions or concerns.
ON SATURDAY, OCTOBER 18, ALL BRANCHES WILL BE CLOSED AND ONLINE BANKING TOOLS UNAVAILABLE We are upgrading our servers and all systems will be down temporarily while this occurs. Systems will shut down on Friday, October 17 at 6:30pm through Saturday October 18. All systems including online and phone banking will be down. Your credit and debit cards will continue to work for purchases and cash through the weekend but balances and transfers will not be available until the systems are back online. We are working to restore services as soon as possible on Saturday. All branches will be closed on Saturday, October 18. If you have any questions, please contact us at 800.779.5555.
What should I do if I used my debit or credit card at a store that has been compromised? Protecting our member’s information is a priority and Blackhawk Community Credit Union. We monitor all reported breaches carefully. We utilize a highly-effective fraud monitoring service to identify transactions outside your typical purchasing habits to help mitigate the risk of fraudulent transactions. To further protect our members, if it is determined your card number has been breached Blackhawk will stop all suspicious transactions and will reissue you a new card number. Remember that cardholders have ZERO liability in the event any fraud that would occur on their card. The most important steps members can take is to watch your accounts diligently and report any unusual activity. Here are some additional tips on what can you do to prevent fraud? Monitor your accounts statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an
As you may know, on April 8, 2014, Microsoft discontinued its support of its Windows XP operating system. Windows XP users have been unable to upgrade their Internet Explorer (IE) browser beyond IE8. Unfortunately, with this discontinuation of support from Microsoft, there will be no future security patches that will be needed to use Blackhawk Community Credit Union’s online banking system in the future. As of June 26, 2014, our online banking will no longer support IE8 as a browser. Although IE8 may continue to work for an indefinite period of time, we recommend that you download an updated internet browser, such as Firefox, or upgrade. If you have questions or if we can be of assistance, please contact our Call Center at 800-779-5555.
Will you volunteer with us? We are looking for 50 volunteers for Friday, June 26, to help us fill 1,000 grocery bags with non-perishable food that was donated from Convoy of Hope to be given away at Freedom Fest on Saturday, June 27. Freedom Fest is a family-friendly, alcohol-free community event that is being held on Saturday, June 27 at New Life Assembly of God Church. The gates open at 10:00 am. The event is free to anyone in our community. There will be entertainment, music, carnival rides and fireworks. We will begin filling bags at 10:00 am on Friday, June 26, and will be there until the semi-truck is empty. You can volunteer for the amount of time that works best for you. Please RSVP to Colleen Curtis-Trappe at 608-314-1101 or email@example.com. The address for New Life Assembly of God Church is 2416 N. Wright Road, Janesville. Thank you for joining us!
If you are a Blackhawk Community Credit Union credit cardholder, you will be receiving a separate paper credit card statement in the mail this month, even if you normally receive eStatements. This is an interim credit card statement during the completion of our conversion to a new processor. However, next month, your credit card statement will return to being included in your member statement or sent as an eStatement. Your June credit card statement will also provide full credit of your rewards balance. After June 2, points can be redeemed online at www.curewards.com or by phone at (800) 637-7728. We appreciate your business and your patience during our conversion. If you have any questions, our Call Center is here to help at (800) 779-5555.
A few months ago, Blackhawk announced we would be consolidating our Stoughton branch into our Edgerton location. At that time, we were attempting to sell the building to another financial institution. "We considered multiple offers; however each one came with stipulations that I did not feel were good for our membership. I know that our members are loyal and committed to Blackhawk Community Credit Union, so we would not consider a move that would jeopardize our relationship with you," said Sherri Stumpf, CEO. After reviewing all of our immediate options and hearing your comments, we have decided to keep the branch open with a fresh approach and a number of operational changes. The change that will impact you directly is the branch schedule. We will operate our drive through Monday – Friday from 9:00 am – 5:30 pm and our lobby from 10:00 am – 4:00 pm. As of May 1, 2014, we will be closed on Saturdays. If you should find yourself in a position where you need a special accommodation