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Federal Trade Commission Introduces NEW Identity Theft Resource

The Federal Trade Commission (FTC) recently launched a new one-stop resource to help people report and recover from identity theft, IdentityTheft.gov. The website provides an interactive checklist that walks people through the recovery process and helps them understand what steps to take upon learning their identity has been stolen or if their personal information was compromised in a data breach. Identity theft has been the top consumer complaint reported to the FTC for the past 15 years, and in 2014, the Commission received more than 330,000 complaints from consumers who were victims of identity theft. The site provides specialized tips for specific forms of identity theft, including tax-related and medical identity theft. The site also has advice for people who have been notified that their personal information was exposed in a data breach. Furthermore, it includes a variety of helpful resources such as sample letters to help you resolve your identity theft issues. Visit

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We Recommend You Keep Your Browser Upgraded

You may have heard in the news that experts continue to research online security vulnerabilities. One of the best ways you can keep your online information safe is by keeping your internet browser up-to-date. In fact, you will find that if you use an older web browser, you may not be able to access certain sites. We recommend that you regularly update your browser. Your security is our top priority. Please see the links below to upgrade your browser, if needed. If you have questions, please contact our Call Center at 608-755-6065. Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/download-ie Firefox: https://www.mozilla.org/en-US/firefox Google Chrome: http://www.google.com/chrome/ Safari: http://www.apple.com/safari/

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Can’t access Online Banking from a bookmarked page?

If you are attempting to access Blackhawk's Online Banking through a bookmarked page after March 10th, you will see a blank page or a 404 error, depending on the internet browser you use. If either of these errors occur, the solution is to browse to Online Banking from https://bhccu.org. If you would like to bookmark a page for Online Banking in the future, we encourage you to bookmark our standard website at https://bhccu.org and use the login links. If you have any questions, please contact us at 800-779-5555.

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Debit or Credit Card Breaches

What should I do if I used my debit or credit card at a store that has been compromised? Protecting our member’s information is a priority and Blackhawk Community Credit Union.  We monitor all reported breaches carefully.  We utilize a highly-effective fraud monitoring service to identify transactions outside your typical purchasing habits to help mitigate the risk of fraudulent transactions. To further protect our members, if it is determined your card number has been breached Blackhawk will stop all suspicious transactions and will reissue you a new card number.  Remember that cardholders have ZERO liability in the event any fraud that would occur on their card.  The most important steps members can take is to watch your accounts diligently and report any unusual activity. Here are some additional tips on what can you do to prevent fraud? Monitor your accounts statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an

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Internet Explorer 8 No Longer Supported for Online Banking

As you may know, on April 8, 2014, Microsoft discontinued its support of its Windows XP operating system. Windows XP users have been unable to upgrade their Internet Explorer (IE) browser beyond IE8. Unfortunately, with this discontinuation of support from Microsoft, there will be no future security patches that will be needed to use Blackhawk Community Credit Union’s online banking system in the future. As of June 26, 2014, our online banking will no longer support IE8 as a browser. Although IE8 may continue to work for an indefinite period of time, we recommend that you download an updated internet browser, such as Firefox, or upgrade. If you have questions or if we can be of assistance, please contact our Call Center at 800-779-5555.

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Checking Your Balance Through an ATM or While Shopping

Have you recently used an ATM or gone shopping and noticed that you were prompted to check your balance? Many ATM owners and retailers have started adding balance inquiries to the withdrawal and check-out processes in order to generate more income from fees. Each time you check your balance at an ATM or retailer there is a service charge passed on to Blackhawk from the ATM owner or retailer. Because of this change, the cost of using an ATM that is not owned by Blackhawk and checking out at a store is increasing. Blackhawk is charging $.50 for these types of balance inquiries; however, we provide you with many ways to avoid this fee. There are lots of options to check your savings and checking balances for FREE ! They include: Online banking at www.bhccu.org Mobile banking anywhere, anytime at www.bhccu.org Text for your balance by texting “bal” to 89549* (requires set-up in online banking) Phone banking at 800-779-7778 Talking with us in our Call Center at

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Partnering with the Janesville School District for Financial Literacy

Blackhawk Community Credit Union was recently awarded a grant from the Wisconsin Credit Union Foundation to help offer web-based personal finance lessons to students in grades  K-12 in the Janesville School District. To help accomplish this goal, we purchased 10 iPads that serve as portable teaching devices. Each iPad includes 20 applications that we researched and selected to meet the needs of various grade levels on key financial topics and to appeal to student interests. This summer we have been designing lessons for students to use with the iPads to engage in financial learning and decision-making. Lessons will cover such areas as saving and wealth building, improving creditworthiness and budgeting. We are also training six of our student tellers to be Financial Literacy Student Ambassadors. They will serve as role models and leaders in their schools providing peer-to-peer financial education. With the partnership we established with the Janesville Schools, the District is now

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An Important Message from Blackhawk’s CEO

Call your Legislators today! Help us let our representatives know that credit unions should continue as tax exempt cooperatives. Please read more about what's happening in a letter from Blackhawk's CEO, Sherri Stumpf here and visit www.DontTaxMyCreditUnion.org to help.

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E-Alerts

Want to know when a deposit was made or a large withdrawal was taken from your account? Send yourself an e-Alert by email or text. You have many options to set up notices to yourself. eAlerts are a FREE resource offered to help you take control of your finances. Transaction Alerts - Get an alert for a particular check that clears, deposits, or withdrawal. You set the amount and the type of transactions you want to monitor. Overdraft Alerts - Receive a message when your overdraft protection is activated. Balance Alerts - Be notified when your account reaches a high or low-balance threshold that you determine. It can save you from expensive overdrafts! Loan Alerts - If you have a loan or mortgage at BHCCU, you have many loan alerts options like loan due dates, payment notifications, line of credit balances, and past due alerts. Online Security Alerts -Be sure your online account is secure by sending yourself an alert every time your account is accessed on Online Banking,

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